Returns & Exchanges
At David's Cookies, we strive for 100% satisfaction with every delicious order. Due to the perishable nature of our bakery products, we offer replacements or credits for any items that do not arrive in perfect condition.
Inspect Your Delivery
Upon arrival, please immediately inspect your package and ensure all baked goods are correct and undamaged.
Contact Customer Care
If there is an issue, notify our team within 48 hours of delivery by calling our support line or emailing your order details.
Provide Documentation
To help us resolve the issue quickly, please provide photos of the shipping box and the specific product concerns.
Resolution Process
Once reviewed, we will arrange for a fresh replacement to be shipped at no extra cost or issue a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing